Not sure what to do? Lets walk through this then.

In order for us to help you better it helps if you are more specific with your request. I know this sounds like one of those phone systems when you call into your bank but they do help to get you to the right place faster.

So, we have 4 specific areas you can go to where you can place a request: Customer Support, Info,Orders, Submissions.

In Customer Support you can advise us of a damaged or missing component for one of the games you just bought or maybe there is a rule problem that is causing your game group frustration and you can't find an answer for it online. In this case you will be directed to select which title the support question is about, this will help us to organize the requests and make sure they get addressed in a timely manner. We ask if you could please put your name and address in the request detail so we can get your situation resolved without too much back and forth emailing.

Info will be for general inquiries about Valley Games in general.

Orders, this will give us an understanding that the request is in regard to an existing order. If you could please quote the order number in your inquiry that will help us, as well as your address in case we need a double check. There have been times when Dave Smith has ordered from us and he lives in two places in Sacremento California. This will also prompt you to advise which game is involved.

Submissions, this is an area that designers can send us requests about their specific game idea or prototype, please check the Knowledge article on game submissions. You have the option of attaching files in that request and as we mention in our requirements, the rules or sell sheet could be attached here.

Priority Level - Please use the appropriate level for your request, knowing that always submitting it as Priority 1 will eventually get you into the perverbial "boy who crys wolf" scenario.